Last updated November 22, 2023 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. RETURNS All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. RETURN PROCESS To return an item, place the item securely in its original packaging and Your item must be unused and in the same condition that you received it. The item must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Only regular priced items may be refunded, sale items cannot be refunded. If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return., then mail your return to the following address: Henkel & Wego LLC Attn: Returns 3602 Whetstone PL N Wilson, NC 27896 United States Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. EXCEPTIONS The following items cannot be returned or exchanged: ● Any item not in its original condition, is damaged or missing parts for reasons not due to our error. ● Any item that is returned more than 15 days after delivery. For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please Note ● Sale items are FINAL SALE and cannot be returned. ● Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund. ● Depending on where you live, the time it may take for your exchanged product to reach you, may vary. QUESTIONS If you have any questions concerning our return policy, please contact us at: customerservice@henkel-wego.com